Category: Dynamics 365

2020 Predictions

Whether walking down the sidewalk, through the house or moving your business forward, you need to look forward!  Have you ever tried walking forward with a blindfold on? Ever tried walking backward? Difficult isn’t it?

Of course it is! We are designed to look forward! Well, we at Modern ERP had a lot of fun gamestorming (game theory/brainstorming) the year 2020! This short video outlines what we see 2020 bringing businesses and the accounting and finance teams in 2020! It promises to be a game-changing year! Click the YouTube video below for more information or follow this link to our partner ERP Software Blog for the full text!


Dynamics 365 — What are the ERP Solutions and why are they important?

Continuing our post from “What is Dynamics 365“: we now explore the Microsoft Dynamics 365 ERP Solutions of Business Central and Finance & Operations.  Both of these systems are ERP Solutions.

Business Central, essentially the modern version of the longstanding Microsoft Dynamics NAV solution, is the premier solution for the mid-market. For about 17 years now, Microsoft had four competing, legacy solutions called Dynamics NAV, AX, SL and GP.  NAV is Business Central and AX is Finance & Operations… and much more!

It would have been a great step forward and a parity step with NetSuite and IntAcct had Microsoft just simply web enabled their product. However, their solutions, out of the gate, are much more. You see, Microsoft knows it “owns” the Office environment with Office 365, Outlook, Excel and other tools we all use today.  Therefore, out of the gate, customers can enable their business to work directly from Outlook to meet customer demands, quote product and provide services. This is the secret sauce that, knowing NetSuite like I do, NetSuite doesn’t have.

Therefore, customers who are on Legacy SL and GP have a path forward — to Business Central.  For approximately 50% of the customer that is using Dynamics SL and GP, standard Financials functionality with maybe a couple of ISV or Third Party applications, the path forward is pretty straight-forward. We have proven migration strategies that can bring you to Modern in a methodology that delivers results quickly.

For the 30% or more that have more complexity, some inventory needs, more ISV’s or other complications, an ERP Modernization Assessment / Management Consulting engagement can provide you with the Roadmap, clarity and direction you need to move confidently to Business Central.

For the remaining customers, your path will require more Management Consulting to achieve the results you need.  This may include s Software Selection engagement and sometimes this includes actually staying on your current ERP, bringing it more modern and centralizing the functionality.  The destination may or may not be Business Central.

This is where Finance & Operations comes in! I have performed more than a few F&O migration assessments. They have historically been Legacy SL and GP customers who have outgrown their current ERP system.  These customers know they need to consider a larger platform such as Oracle, SAP, Workday or Dynamics 365 Finance & Operations. In one such engagement, with a construction company in Florida that has nationwide operations, I led the initiative to centralize over a couple of hundred disparate systems into one consolidated, combined ERP system (still the Legacy SL system) while preparing for Finance & Operations.

Combining Microsoft’s strategy of leveraging the entire Office 365 platform with the power of both Business Central and Finance & Operations, I have found a home for most of my customers through a Management Consulting engagement. Your journey will be as unique as your business and our commitment to you is to give you a Roadmap and a Future — one that includes a truly modernized ERP solution.

What is Dynamics 365?

Okay, let’s demystify Dynamics 365!  Are you ready?  Let’s break it down:

Dynamics 365 comes in three primary product categories:

1) Dynamics 365 CE (Customer Engagement) — this is the primary CRM Solution available from Microsoft which competes with and other CRM Solutions.

2) Dynamics 365 Finance and Operations — this is the enterprise level (for companies 350MM++ in revenue) ERP (Enterprise Resource Planning) Solution.

3) Dynamics 365 Business Central — this is the mid-market ERP Solution.

It’s that simple!  Done, right?  Okay, let’s explore a little more so you can understand the solutions better.

Dynamics 365 CE — remember this is general CRM functionality which includes marketing, leads, opportunities, pipeline, account and contact management.  I began working with this solution when it was CRM version 1.2 back in the 2003/2004 timeframe.  It grew as versions 3, 4, 2011, 2013 and other versions were released, primarily as on premise solutions.  Sometime around version 4 and 2011, you could get CRM both Online (called… CRM Online) or on premise.  It has now primarily become a CRM online solution, called Dynamics 365.

Dynamics 365 Field Service functionality came to Dynamics 365 in 2016 when Microsoft bought FieldOne — a premier solution for field service companies.  Built for a modern field service company’s needs, it includes sophisticated dispatch, scheduling, routing, services work orders and other aspects of the field service needs.  It continues to grow and expand as functional areas.

Dynamics 365 Project Service functionality came to Dynamics 365 in 2016 when Microsoft built this solution internally, for Professional Services Companies.  The solution is built for managing projects through skills and role management, costs and pricing matrices, resource pooling, automated scheduling, Gantt charting and task management.

Dynamics 365 Talent Management for companies focused on building a digital workforce, attracting the best candidates and managing the talent and HR aspects of the business successfully.  This solution provides candidate profiles, offer information and streamlines everything from interview to hire.

Dynamics 365 Customer Service gives you the ability to engage with customers through realtime chat, give your agents a comprehensive view of the customer journey and overall meet and exceed the demands of your customer.

Further, there are other functions and features all within Dynamics CE that immeasurably build your sales and customer service capabilities!

In our next blog post, we will talk more about the Dynamics 365 ERP Solutions.

Dynamics 365 — What are the ERP Solutions and why are they important?